Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Should You Hire an Apprentice?
A practical guide to should you hire an apprentice, with clear steps, checks, and operating advice for home service owners.
How to Onboard a New Technician in Their First Two Weeks
Practical guide to how to onboard a new technician in their first two weeks, with clear steps, checks, and examples for a home-service business.
Subcontractors vs Employees: Which and When
A practical guide to subcontractors vs employees, with clear steps, checks, and operating advice for home service owners.
How to Write a Job Ad That Attracts Good Technicians
A practical guide to how to write a job ad that attracts good technicians, with clear steps, checks, and operating advice for home service owners.
Technician Productive Time: What It Is and Why It Matters
A practical guide to technician productive time, with clear steps, checks, and operating advice for home service owners.
First-Time Fix Rate: How to Measure and Improve It
A practical guide to first-time fix rate, with clear steps, checks, and operating advice for home service service managers.
How to Stock a Service Van
A practical guide to how to stock a service van, with clear steps, checks, and operating advice for home service service managers.
How to Handle Emergency Calls Without Wrecking the Schedule
A practical guide to how to handle emergency calls without wrecking the schedule, with clear steps, checks, and operating advice for home service dispatchers.
Reducing No-Shows and Failed Visits
A practical guide to reducing no-shows and failed visits, with clear steps, checks, and operating advice for home service office managers.
How to Run an On-Call Rota Without Burning Out Your Team
A practical guide to how to run an on-call rota without burning out your team, with clear steps, checks, and operating advice for home service owners.
Paperwork: How to Reduce Technician Admin Time
A practical guide to paperwork for home service service managers: how to remove avoidable time, cost, and rework from the path between booking and completion.
Fleet Costs: What Running a Van Actually Costs Per Hour
A practical guide to fleet costs for home service owners: how to remove avoidable time, cost, and rework from the path between booking and completion.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
By topic
Or by the part of the business
Find out what your phone is costing you
A free audit reviews your call handling, forms and follow-up, then reports where enquiries are being lost.