Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Dispatch Software vs Scheduling Software: What's the Difference?
A practical guide to dispatch software vs scheduling software, with clear steps, checks, and operating advice for home service owners.
CRM vs Field Service Software: What's the Difference?
A practical guide to CRM vs field service software, with clear steps, checks, and operating advice for home service owners.
Maintenance Agreement vs Service Contract: What's the Difference?
A practical guide to maintenance agreement vs service contract, with clear steps, checks, and operating advice for home service owners.
Employee vs Subcontractor: What's the Difference?
A practical guide to employee vs subcontractor, with clear steps, checks, and operating advice for home service owners.
Work Order vs Job Sheet: What's the Difference?
A practical guide to work order vs job sheet, with clear steps, checks, and operating advice for home service owners.
Bid vs Proposal: What's the Difference?
A practical guide to bid vs proposal for home service owners: how to build a repeatable price from complete cost, then protect the intended margin.
Overhead vs Direct Cost: What's the Difference?
A practical guide to overhead vs direct cost for home service owners: how to turn accounting figures into operating decisions the owner can make this week.
Selling a Replacement Without Overselling It
A practical guide to selling a replacement without overselling it, with clear steps, checks, and operating advice for home service technicians.
How to Hire Your First Employee as a Contractor
A practical guide to how to hire your first employee as a contractor, with clear steps, checks, and operating advice for home service owners.
What Does an Employee Actually Cost? Labor Burden Explained
A practical guide to what does an employee actually cost, with clear steps, checks, and operating advice for home service owners.
How to Pay Technicians: Hourly, Salary or Commission?
A practical guide to how to pay technicians, with clear steps, checks, and operating advice for home service owners.
How to Keep Good Technicians From Leaving
A practical guide to how to keep good technicians from leaving, with clear steps, checks, and operating advice for home service owners.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
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A free audit reviews your call handling, forms and follow-up, then reports where enquiries are being lost.