Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Following Up After the Job: What to Send and When
A practical guide to following up after the job, with clear steps, checks, and operating advice for home service owners.
Turning One-Off Customers Into Repeat Customers
A practical guide to turning one-off customers into repeat customers, with clear steps, checks, and operating advice for home service owners.
When Should a Contractor Hire an Office Manager?
A practical guide to when should a contractor hire an office manager, with clear steps, checks, and operating advice for home service owners.
How to Add a Second Crew Without Losing Control of Quality
A practical guide to how to add a second crew without losing control of quality, with clear steps, checks, and operating advice for home service owners.
What Is a Home Service Business Worth?
A practical guide to what is a home service business worth, with clear steps, checks, and operating advice for home service owners.
Should You Expand Into a Second Trade?
A practical guide to should you expand into a second trade, with clear steps, checks, and operating advice for home service owners.
How to Build Recurring Revenue in a Trade Business
A practical guide to how to build recurring revenue in a trade business, with clear steps, checks, and operating advice for home service owners.
Estimate vs Quote: What's the Difference?
A practical guide to estimate vs quote for home service owners: how to build a repeatable price from complete cost, then protect the intended margin.
Invoice vs Receipt: What's the Difference?
A practical guide to invoice vs receipt for home service owners: how to make the amount, due date, payment route, and next action impossible to miss.
Markup vs Margin: What's the Difference?
A practical guide to markup vs margin for home service owners: how to build a repeatable price from complete cost, then protect the intended margin.
Gross Profit vs Net Profit: What's the Difference?
A practical guide to gross profit vs net profit for home service owners: how to turn accounting figures into operating decisions the owner can make this week.
Revenue vs Profit: What's the Difference?
A practical guide to revenue vs profit for home service owners: how to turn accounting figures into operating decisions the owner can make this week.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
By topic
Or by the part of the business
Find out what your phone is costing you
A free audit reviews your call handling, forms and follow-up, then reports where enquiries are being lost.