Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Contractor Maintenance Agreement Template
A practical guide to contractor maintenance agreement template, with clear steps, checks, and operating advice for home service owners.
HVAC Maintenance Agreement Template
A practical guide to HVAC maintenance agreement template, with clear steps, checks, and operating advice for heating and cooling owners.
Plumbing Maintenance Agreement Template
A practical guide to plumbing maintenance agreement template, with clear steps, checks, and operating advice for plumbing owners.
Electrical Maintenance Agreement Template
A practical guide to electrical maintenance agreement template, with clear steps, checks, and operating advice for electrical owners.
Roofing Maintenance Agreement Template
A practical guide to roofing maintenance agreement template, with clear steps, checks, and operating advice for roofing owners.
Landscaping Maintenance Agreement Template
A practical guide to landscaping maintenance agreement template, with clear steps, checks, and operating advice for landscaping owners.
Permits: When You Need One and What Happens If You Skip It
A practical guide to permits for home service owners: how to document the decision, responsibility, and evidence before a disagreement or incident.
Warranty: What to Offer and How to Word It
A practical guide to warranty for home service owners: how to document the decision, responsibility, and evidence before a disagreement or incident.
How to Handle a Customer Complaint About Workmanship
A practical guide to how to handle a customer complaint about workmanship, with clear steps, checks, and operating advice for home service owners.
What Customers Actually Judge a Contractor On
A practical guide to what customers actually judge a contractor on, with clear steps, checks, and operating advice for home service owners.
How to Answer the Phone: A Script That Books More Work
A practical guide to how to answer the phone, with clear steps, checks, and operating advice for home service office managers.
How to Respond to a Bad Review
A practical guide to how to respond to a bad review, with clear steps, checks, and operating advice for home service owners.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
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Find out what your phone is costing you
A free audit reviews your call handling, forms and follow-up, then reports where enquiries are being lost.