Terms of Service

These Terms of Service govern your use of bdevy.com and any services BDEVY provides to you. By using the site or engaging us you agree to them.

1. Use of the site

You may use this site for lawful purposes only. The calculators and guides are provided for general information and are not financial, legal or tax advice. Calculator outputs are estimates based entirely on figures you enter, and should not be relied on as the sole basis for a business decision.

2. Services and proposals

We provide lead recovery, follow-up, booking, AI receptionist and review automation services for home-service businesses. The specific work is defined in a written proposal or statement of work, which becomes binding once you accept it in writing or pay the applicable deposit. Where a proposal conflicts with these Terms, the proposal governs that engagement. Anything not listed in it is out of scope.

3. Your responsibilities

To deliver the service we rely on you to provide timely access to your phone system, CRM and lead sources; to nominate one person authorised to approve booking rules and message content; to keep the contact and availability data we work from accurate; and to review and approve automated message templates before they go live.

4. Telephone, SMS and recording compliance

Automated calling, text messaging and call recording are regulated. Depending on your jurisdiction this may include the US Telephone Consumer Protection Act, state two-party consent recording laws, CAN-SPAM, Canada's CASL, the UK PECR or the EU GDPR.

You are the sender of record for messages sent from your business number, and you remain responsible for compliance with the laws applying to your business and your customers. We will configure the system to support compliant use: including opt-out handling, quiet-hours restrictions, recording disclosures and consent capture, and we will advise you where a requested configuration looks non-compliant. We will not build cold-outreach or unsolicited-messaging systems, and we may suspend a configuration we reasonably believe breaches these rules. None of this is legal advice; obtain your own before launch.

5. Fees and payment

Fees, billing frequency and any usage-based charges are set out in your proposal. Unless agreed otherwise, setup fees are payable before work begins, recurring fees are invoiced monthly in advance, and invoices are due within 7 days. Third-party costs (telephony, messaging, AI model usage, software licences) are your responsibility and are billed at cost unless bundled in your proposal. We may pause service on overdue accounts after written notice.

6. Third-party platforms

Our work depends on third parties including telephony carriers, messaging providers, CRM vendors and AI model providers. Their availability, pricing, policies and deliverability are outside our control, and we are not liable for outages, number or account suspensions, filtering decisions or price changes imposed by them.

7. Intellectual property

You retain ownership of your data, your customer records, your brand assets and your phone numbers. On full payment, the configurations, message templates and workflows built specifically for you are yours to keep. We retain ownership of our underlying platform, tooling, libraries and general know-how, and grant you a perpetual non-exclusive licence to use any such component embedded in your deliverables. We may reference the engagement in our marketing only with your written permission.

8. Confidentiality

Each party will keep the other's non-public information confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is already public, was already known, or must be disclosed by law.

9. Results and no guarantees

Booking and revenue outcomes depend on factors we do not control: your market, pricing, capacity, reputation, competition and how your team handles the leads we deliver. We apply professional skill and current best practice, but we do not guarantee a specific number of bookings, a close rate, a response time improvement or a revenue figure. Any projection we produce (including calculator output) is an estimate based on inputs you supply, not a promise.

10. AI-assisted systems

Some services use AI language models to interpret and respond to customer messages and calls. These systems can produce incorrect or unexpected output. We configure guardrails, escalation rules and human handover, and every interaction is logged, but you remain responsible for reviewing the transcripts and for the commercial commitments made in your business's name. Where a conversation falls outside agreed rules, the system escalates to a human rather than improvising.

11. Warranties and disclaimers

We warrant that we will perform the services with reasonable care and skill, and we will correct defects reported within 30 days of delivery at no charge. Except as expressly stated, the site and services are provided "as is" and we disclaim all other warranties to the fullest extent permitted by law.

12. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profit, revenue, data or business opportunity. Our total aggregate liability for any engagement is limited to the fees you paid us for that engagement in the three months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

13. Termination

Either party may terminate a recurring service on 30 days' written notice, or immediately if the other materially breaches these Terms and fails to remedy within 14 days of notice. On termination you pay for services delivered and costs committed to that date, and we will provide reasonable handover assistance including export of your data and release of your phone number routing.

14. Changes

We may update these Terms. The version published here applies to your use of the site. For active engagements, material changes take effect only when agreed in writing or at the next renewal.

15. Governing law and contact

These Terms are governed by the laws of the jurisdiction in which BDEVY is established, and both parties submit to the exclusive jurisdiction of its courts. If any provision is unenforceable, the rest remain in force. Questions: ask@bdevy.com.