Professional services
Medical Practice No-Show Rate Calculator
What no-shows cost a practice, and what a reminder system would have to achieve to pay for itself.
Result
Practice administration arithmetic, not clinical or billing advice. Payer contracts, coding rules and the regulations governing patient communication and cancellation policies all vary and change. Nothing here bears on clinical decisions or on how any individual patient should be cared for. No-show rates vary greatly with population, appointment type and how far ahead booking runs: the longer the lead time, the higher the rate. Cancellation and no-show fee policies are constrained by payer contracts and in some cases by regulation, so charging for them is not always permitted.
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About this calculator
What reduces no-shows most?
Shorter booking lead times and a reminder close to the appointment, usually a day or two ahead. Both are cheaper than any fee policy and they do not damage the relationship.
Can I charge a no-show fee?
Sometimes, and it depends on payer contracts and local rules. Several programmes restrict or prohibit it, so check before adopting a policy.
The formula
loss = no-shows not refilled x revenue per visit
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