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Medical Practice No-Show Rate Calculator

What no-shows cost a practice, and what a reminder system would have to achieve to pay for itself.

Your numbers

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Result

Revenue lost per month $11,290
No-show rate 9.00%
Lost per year $135,475
Recovered by reminders $3,167 Per month, net of cost
Slots wasted per month 88
A 9.00% no-show rate wastes 88 slots a month and costs $11,290, or $135,475 a year. A reminder system cutting it by 30 would net $3,167 a month.

Practice administration arithmetic, not clinical or billing advice. Payer contracts, coding rules and the regulations governing patient communication and cancellation policies all vary and change. Nothing here bears on clinical decisions or on how any individual patient should be cared for. No-show rates vary greatly with population, appointment type and how far ahead booking runs: the longer the lead time, the higher the rate. Cancellation and no-show fee policies are constrained by payer contracts and in some cases by regulation, so charging for them is not always permitted.

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Questions

About this calculator

What reduces no-shows most?

Shorter booking lead times and a reminder close to the appointment, usually a day or two ahead. Both are cheaper than any fee policy and they do not damage the relationship.

Can I charge a no-show fee?

Sometimes, and it depends on payer contracts and local rules. Several programmes restrict or prohibit it, so check before adopting a policy.

The formula

loss = no-shows not refilled x revenue per visit

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