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Medical Practice Cancellation Rate Calculator

Cancellation rate split by notice given, and how much of each is recoverable.

Your numbers

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Result

Revenue lost per month $7,258
Total cancellation rate 11.00%
Late cancellation rate 4.00%
Lost to late cancellations $5,376
Recoverable with better notice $4,301
Cancellations run 11.00%, of which 4.00% arrive with under a day's notice. Late cancellations cost $5,376 a month, and $4,301 of that would be recovered if the same patients simply called sooner.

Practice administration arithmetic, not clinical or billing advice. Payer contracts, coding rules and the regulations governing patient communication and cancellation policies all vary and change. Nothing here bears on clinical decisions or on how any individual patient should be cared for. Notice period is the whole issue: an early cancellation is an inconvenience and a late one is a lost slot. A waiting list that can be contacted quickly converts late cancellations into filled appointments better than any policy change.

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Questions

About this calculator

How do I refill a late cancellation?

A short waiting list of patients who have said they can come at short notice, contacted by text. It is the single most effective response and costs almost nothing.

Should I have a cancellation policy?

A clear notice expectation helps, communicated at booking. Whether a fee can be charged depends on payer contracts and local rules, and the policy is worth having even where a fee is not.

The formula

loss = cancellations not refilled x revenue per visit, split by notice given

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