Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Workers Compensation for Small Contractors
A practical guide to workers compensation for small contractors, with clear steps, checks, and operating advice for home service owners.
Safety: What a Small Contractor Actually Has to Do
A practical guide to safety for home service owners: how to document the decision, responsibility, and evidence before a disagreement or incident.
Change Orders: How to Handle Extra Work Without a Dispute
A practical guide to change orders for home service owners: how to document the decision, responsibility, and evidence before a disagreement or incident.
Record Keeping: What to Keep and For How Long
A practical guide to record keeping, with clear steps, checks, and operating advice for home service bookkeepers.
Data Protection for Contractors: Customer Information Basics
A practical guide to data protection for contractors, with clear steps, checks, and operating advice for home service owners.
What to Do When You Are Running Late
A practical guide to what to do when you are running late, with clear steps, checks, and operating advice for home service technicians.
Arrival Windows: How Wide Should They Be?
A practical guide to arrival windows, with clear steps, checks, and operating advice for home service dispatchers.
How to Explain a Repair So the Customer Understands
A practical guide to how to explain a repair so the customer understands, with clear steps, checks, and operating advice for home service technicians.
Photographs: What to Send the Customer and Why
A practical guide to photographs, with clear steps, checks, and operating advice for home service technicians.
Handling the Customer Who Is Never Satisfied
A practical guide to handling the customer who is never satisfied, with clear steps, checks, and operating advice for home service owners.
How to Ask for a Review Without It Being Awkward
A practical guide to how to ask for a review without it being awkward, with clear steps, checks, and operating advice for home service technicians.
What a Follow-Up Call Six Months Later Is Worth
A practical guide to what a follow-up call six months later is worth, with clear steps, checks, and operating advice for home service owners.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
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Or by the part of the business
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