Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
How Much Should a Plumbing Maintenance Plan Cost?
A practical guide to how much should a plumbing maintenance plan cost, with clear steps, checks, and operating advice for plumbing owners.
Electrical Estimating Software: Quote Faster and Price Jobs Profitably
A practical guide to electrical estimating software, with clear steps, checks, and operating advice for electrical owners.
How to Estimate an Electrical Job: A Worked Example With Real Numbers
A practical guide to how to estimate an electrical job, with clear steps, checks, and operating advice for electrical owners.
Plumbing Invoicing Software: Create, Send and Chase Service Invoices
What invoicing software changes about getting paid, why the delay is almost never the customer, and the four numbers that tell you whether you have a billing problem.
How to Invoice a Plumbing Job: A Step-by-Step Guide
From finishing the work to getting paid, including the two minutes on site that prevent most billing disputes.
What Should a Plumbing Invoice Include?
A practical guide to what should a plumbing invoice include, with clear steps, checks, and operating advice for plumbing office managers.
Plumbing Invoice Template: What a Professional Service Invoice Looks Like
A worked invoice layout with real figures, what goes in each block, and why the order of the page affects how quickly it gets paid.
How to Follow Up on Unpaid Plumbing Invoices
A schedule for chasing, what to say at each stage, and how to decide when an unpaid invoice stops being slow and starts being bad.
Plumbing Job Costing: What a Service Call Actually Costs You
The difference between what a job cost and what you think it cost, worked through on a routine service call.
Plumbing Markup vs Margin: How to Price Jobs Correctly
The confusion that quietly costs plumbing companies the most money, with the arithmetic laid out and a conversion table.
Plumbing Parts Markup: How to Price Parts and Labour on a Service Call
Why a flat percentage on parts loses money at both ends, and how to build a sliding scale that survives a customer checking prices online.
From £90K to £210K a Month: A Missed-Call Alert and Customer Care Case Study
How a missed-call alert system and a customer care system were built for a family-run garden buildings supplier, and what the reported revenue figures do and do not show.
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