Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
How to Compete With a Cheaper Contractor
A practical guide to how to compete with a cheaper contractor for home service owners: how to connect spend and response activity to booked, profitable work.
How to Present an Estimate in Person
A practical guide to how to present an estimate in person, with clear steps, checks, and operating advice for home service owners.
What to Say When a Customer Asks for a Discount
A practical guide to what to say when a customer asks for a discount, with clear steps, checks, and operating advice for home service technicians.
How to Qualify a Lead Before You Send a Van
A practical guide to how to qualify a lead before you send a van, with clear steps, checks, and operating advice for home service office managers.
Why Your Quotes Go Quiet, and What to Do About It
A practical guide to why your quotes go quiet, and what to do about it, with clear steps, checks, and operating advice for home service owners.
Selling Maintenance at the End of a Repair Visit
A practical guide to selling maintenance at the end of a repair visit, with clear steps, checks, and operating advice for home service technicians.
How to Handle a Customer Who Wants to Supply Their Own Parts
A practical guide to how to handle a customer who wants to supply their own parts, with clear steps, checks, and operating advice for home service owners.
Contractor Seasonal Readiness Checklist
A practical guide to contractor seasonal readiness checklist, with clear steps, checks, and operating advice for home service owners.
HVAC Seasonal Readiness Checklist
A practical guide to HVAC seasonal readiness checklist, with clear steps, checks, and operating advice for heating and cooling owners.
Plumbing Seasonal Readiness Checklist
A practical guide to plumbing seasonal readiness checklist, with clear steps, checks, and operating advice for plumbing owners.
Electrical Seasonal Readiness Checklist
A practical guide to electrical seasonal readiness checklist, with clear steps, checks, and operating advice for electrical owners.
Roofing Seasonal Readiness Checklist
A practical guide to roofing seasonal readiness checklist, with clear steps, checks, and operating advice for roofing owners.
By trade
Everything we have written, by trade
Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
By topic
Or by the part of the business
Find out what your phone is costing you
A free audit reviews your call handling, forms and follow-up, then reports where enquiries are being lost.