Blog
Notes on running a better service business
Written for owners. Every post exists to answer a question someone actually asked us.
Automating Plan Renewals Without Annoying Anyone
A practical guide to automating plan renewals without annoying anyone, with clear steps, checks, and operating advice for home service owners.
What a Technician Should Do in the First Five Minutes on Site
Practical guide to what a technician should do in the first five minutes on site, with clear steps, checks, and examples for a home-service business.
How to Write a Service Report the Customer Understands
A practical guide to how to write a service report the customer understands, with clear steps, checks, and operating advice for home service technicians.
Capturing Signatures and Approvals on Site
A practical guide to capturing signatures and approvals on site, with clear steps, checks, and operating advice for home service service managers.
What to Do When You Cannot Complete the Job Today
A practical guide to what to do when you cannot complete the job today, with clear steps, checks, and operating advice for home service technicians.
Job Photos: What to Document and Why
A practical guide to job photos, with clear steps, checks, and operating advice for home service technicians.
How to Decide Who Goes to Which Job
A practical guide to how to decide who goes to which job, with clear steps, checks, and operating advice for home service dispatchers.
Same-Day Service: Can You Offer It Profitably?
A practical guide to same-day service, with clear steps, checks, and operating advice for home service owners.
How to Handle Cancellations and Gaps in the Day
A practical guide to how to handle cancellations and gaps in the day, with clear steps, checks, and operating advice for home service dispatchers.
Routing: How Much Is Drive Time Costing You?
A practical guide to routing for home service owners: how to match the right work to the right person without turning the day into a chain of exceptions.
Solar Software: What a Small Company Actually Needs
A practical guide to solar software for solar owners: how to choose the smallest reliable system that fixes the actual operating constraint.
Solar Technician Pay: What the Market Looks Like
A practical guide to solar technician pay, with clear steps, checks, and operating advice for solar owners.
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Each one collects the business side of that trade: pricing, scheduling, invoicing, agreements and follow-up.
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