HVAC
HVAC Dispatch Efficiency Calculator
Work out how much of your technicians' paid day actually reaches a customer's equipment, and what the driving between stops is costing you.
Result
The 15% figure is an illustration, not a promise. What tighter dispatching can actually recover depends on your service area, how clustered your customers are, your appointment windows and how much of the driving is genuinely unavoidable. A rural territory has a floor no software can get under. Use this to size the prize, then measure your own before-and-after.
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About this calculator
What counts as unaccounted time?
Whatever is left after on-site work, travel and admin. It absorbs waiting on parts, customer no-shows, breaks, re-dispatch and the gaps between appointment windows. A large number here usually means the schedule has holes rather than that anyone is idle.
Is there a good ratio of on-site to travel time?
There is no universal figure, because service-area density dominates it. A dense suburban route and a county-wide rural territory produce completely different numbers with identical dispatching. Compare yourself against your own trend, not a benchmark.
Does adding technicians reduce travel time?
Often yes, because smaller territories mean shorter runs between stops, but only if dispatch actually assigns by proximity. Adding a technician and continuing to dispatch by whoever answers the radio changes very little.
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Open calculatorSee dispatching that works this way
The interactive demo runs a full day for a fictional contractor: assignment by skill and proximity, a live dispatch board, and a route comparison you can apply.