HVAC
HVAC Technician Productivity Calculator
Measure what a technician produces in sold hours and revenue, against what they cost.
Result
Not all unbilled time is waste. Travel, restocking, training and warranty calls are necessary and will never be zero. The useful question is whether the share is drifting, not whether it reaches 100%.
Get a Free Business AuditWhat moves the number
- Billable hours produced rather than hours worked.
- First time fix rate, since repeat visits consume capacity twice.
- Job mix, because a technician sent to diagnostics produces different numbers from one sent to installs.
Where this one goes wrong
Ranking technicians on revenue without accounting for the work they were sent to. Dispatch decides much of the outcome, and a league table that ignores it measures the dispatcher.
Questions
About this calculator
What is the fairest productivity measure?
Billable hours produced, read alongside first time fix and callback rate. Revenue alone rewards whoever gets sent to the big jobs.
Should productivity affect pay?
It can, with care. Incentives tied to revenue can encourage unnecessary recommendations, which is a reputational risk. Tying them to completed work and low callbacks is safer.
How do I raise productivity?
Usually by removing obstacles rather than pushing harder: parts on the van, history available before arrival, and better routing.
The formula
utilisation = billed hours / paid hours
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How to use this calculator
- Paid hours per day. Enter your own figure; the page starts at 8.
- Hours that reach an invoice. Enter your own figure; the page starts at 5.2.
- Number of technicians. Enter your own figure; the page starts at 4.
- Rate charged per hour ($). Enter your own figure; the page starts at $145.
- Cost per paid hour ($). Wage plus burden.
- Working days per month. Enter your own figure; the page starts at 22.
The result updates as you type, so you can try a figure, see what it does to billable share of the day, and change it back. Nothing you enter is sent anywhere or saved.
A worked example
These are the figures the calculator opens with. Every number in the results column below is produced by the same calculation the page runs, so you can follow it through before putting your own figures in.
What goes in
| Input | Value |
|---|---|
| Paid hours per day | 8 |
| Hours that reach an invoice | 5.2 |
| Number of technicians | 4 |
| Rate charged per hour | $145 |
| Cost per paid hour | $34 |
| Working days per month | 22 |
What comes out
| Result | Value |
|---|---|
| Billable share of the day main result | 65.0% |
| Unbilled hours per month | 246 |
| Revenue those hours would have carried | $35,728 |
| What the unbilled hours cost in wages | $8,378 |
65.0% of the paid day reaches an invoice. The rest is 246 hours a month, costing $8,378 in wages and carrying $35,728 of revenue that never happened.
How sensitive the answer is
Holding everything else steady and changing only rate charged per hour, this is what happens to billable share of the day. It is worth knowing which of your inputs the answer actually hinges on, and which barely move it.
| Rate charged per hour ($) | Billable share of the day |
|---|---|
| $73 | 65.0% |
| $109 | 65.0% |
| $145 example above | 65.0% |
| $218 | 65.0% |
| $290 | 65.0% |
Every other input is held at the example value while this one changes, which is not how a real job behaves. Treat it as a guide to which number matters most, not as five separate quotes.
What each figure means
- Paid hours per day
- A number, between 0 and 24, starting at 8.
- Hours that reach an invoice
- A number, between 0 and 24, starting at 5.2.
- Number of technicians
- A number, between 0 and 500, starting at 4.
- Rate charged per hour ($)
- A money amount, starting at $145.
- Cost per paid hour ($)
- Wage plus burden.
- Working days per month
- A number, between 0 and 31, starting at 22.
What the results tell you
| Result | What it is |
|---|---|
| Billable share of the day | The headline result. A percentage. |
| Unbilled hours per month | A number. |
| Revenue those hours would have carried | A money figure. |
| What the unbilled hours cost in wages | A money figure. |
Before you rely on this number
Sizing, capacity and load figures here are planning estimates. A real installation depends on the manufacturer's data for the specific equipment, the duct system it is going into, and a proper load calculation for the building. Use this to sanity-check a number or price a job, not to select equipment.
Estimating is the easy part
The jobs you never hear about cost more than the ones you mis-measure. BDEVY builds the marketing, systems and automation that bring them in.